Please note that while some of the events listed on the Site may appeal to children, the Site is not targeted at children under the age of 13, and they are not permitted to use the Site. We strongly encourage all parents and guardians to monitor their children’s Internet use. If you use the Site, you affirm you are at least 13 years old.
NOTICE REGARDING FUTURE CHANGES TO TERMS:
We reserve the right, in our sole discretion, to cancel, terminate, modify, change, add to, eliminate, extend or suspend some or all of these Terms for any reason with or without notice. If such items were initially available online, we will use our commercially reasonable efforts to post the same, as amended, modified or otherwise changed. Regardless, your continued use of the ticket, pass, products, offering or services purchased shall constitute your acceptance and agreement to be bound by the same, as amended, modified or otherwise changed.
To the extent that these Terms differ from a prior version of the Terms which you previously agreed to, this version of these Terms supersedes and governs.
NOTICE REGARDING ARBITRATION AND CLASS ACTION WAIVER:
These Terms contain an arbitration agreement and class action waiver section below. Specifically, you and we agree that any dispute or claim relating in any way to these Terms, your use of the Site, or tickets, passes, products, offering or services sold, distributed, issued, or serviced by us or through us, will be resolved by binding, individual arbitration, rather than in court. By agreeing to individual arbitration, you and we each waive any right to participate in a class action lawsuit or class-wide arbitration. This agreement and waiver—along with some limited exceptions—is explained in sections below.
An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness—including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted—and you hereby waive any and all claims and potential claims against Area 15 and against any companies affiliated with Area 15 relating to such risks, hazards, and dangers. As used herein, an “event” is, as applicable, any single event, happening or gathering and/or any single attraction or exhibit, in each case, which is the subject of the underlying ticket purchased, and a “ticket” is an admission, ticket, pass, voucher or similar redemption item issued by Area 15 to which the holder thereof is entitled to the event benefits therein subject to the terms and provisions hereunder.
All ticket prices for events that occur in the United States are stated in U.S. Dollars.
2. Payment Methods
We accept several methods of payment to accommodate your needs, including (among others) American Express, Visa, MasterCard, Discover, and, for qualifying events, Area 15 gift cards.
3. Who You Are Buying From
We may act as an agent to those who provide events, such as artists, venues, teams, fan clubs, promoters, and leagues (the “Event Organizer”) as part of tickets we sell and in such event we sell such tickets on behalf of the Event Organizer as agent, we may own a small number of tickets as part of our services contract with the Event Organizer which tickets we resell, or we may be the owner of the event itself and sell tickets in our own capacity. When we sell tickets on behalf of the Event Organizer, we will be handling the transaction and collecting payment for the Event Organizer. When we act in our own capacity to sell tickets for events which we own then we are handling the transaction and collecting payment on our own behalf.
Tickets that are obtained from unauthorized sources, and not directly through our Site, may be lost, stolen, or counterfeit, and, if so, are void.
4. Pricing and Availability
When we sell tickets on behalf of Event Organizers, ticket prices and seating locations may be outside of our control. Event Organizers may typically set the face price of their tickets. Tickets may be generally sold through several distribution points, including websites, apps, and box offices. Most distribution points generally access the same ticketing system and inventory; therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, we do not control this inventory or its availability.
Market prices are subject to change at any time prior to Order Confirmation, and we do not guarantee that you will be able to purchase the tickets for the prices shown on our Site, or that such tickets will be available, until Order Confirmation. We are not responsible for any typographical or system errors within the inventory listed for sale. If an error is found while processing your order, you will be notified of the error and a substitution will be made when available, at no additional cost, or we will issue a refund. Please check your tickets carefully once they arrive, and please contact us if you have any questions regarding the tickets you received.
5. Order Confirmation and Processing
Your order is confirmed when we send you a confirmation, in the form of a confirmation page or email (“Order Confirmation”).
If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your account whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
6. Service Fees, Order Processing Fees, Taxes, and Shipping Charges
Tickets purchased on our Site are typically subject to, among other possible fees, a per ticket service fee, fulfillment, shipping, handling and/or a per order processing fee. We collect tax as required by state and local laws. All such charges and fees will be set forth in your order. We may display the tax separately or include it in the total service fee amount. We may change such fees at any time, including after you post your tickets. You agree to pay all such fees and charges upon your submission of your order.
7. Number of Tickets or “Ticket Limits”
When purchasing tickets on our Site, you may be limited to a specified number of tickets for each event (also known as a “ticket limit”). This ticket limit is posted during the purchase process and verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. Each account must be linked to a unique individual, and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits, we reserve the right to cancel, without notice, any or all orders and tickets, in addition to prohibiting your ticket purchasing abilities. Any tickets canceled due to violating the posted ticket limit may be refunded at face value (excluding fees). This includes orders associated with the same name, e-mail address, billing address, credit card number, or other information.
8. Ticket Transfer
Tickets purchased may not be assigned, transferred, conveyed, sold or otherwise hypothecated in any way. Any assignment, transfer, conveyance, sale or hypothecation in violation of the foregoing is void.
9. Artists and Performers
Artists and performers in an event may sometimes change or cancel at any time without notice. No refund will be owed if an artist or performer changes or cancels.
10. Canceled, Postponed, Rescheduled, and Moved Events
A ticket entitling the holder to an event that is a single attraction, performance, and/or exhibitions for a specific day/time may have its underlying event canceled, postponed, rescheduled to a different date or materially different time in which case the following will govern:
If the event is canceled: no action is required to obtain a refund; we will issue a refund to the original method of payment used at time of purchase (in the case of an Event Organizer, once funds are received from the Event Organizer). In some cases, however, we may in our sole determination also provide an option to choose either a credit or a refund; if so, we will send you a notification explaining your options, and how to submit a request for a credit.
If the event is postponed, rescheduled, or moved: your ticket(s) (including any additional add-ons or upgrades) are still valid, and no further action is required. However, in some cases, we may in our sole determination also provide open option to choose a refund or a credit for the event; any refund and/or credit policies are determined on an event-by-event basis at our sole discretion, and may be subject to limitations set by the Event Organizer. If a credit option is available, we will send you a notification explaining your options, and you may submit a request for a refund or credit. Alternatively, you may simply keep your ticket(s) to the postponed, rescheduled, or moved event.
If your event is canceled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event, and inform you of any refund, credit, or exchange procedures. For exact instructions on any particular canceled, postponed, rescheduled, or moved event, please check the event information online and in your account (which will include the most current information on the status of the event), or contact us.
We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled, postponed, rescheduled, or moved event.
A ticket entitling the holder to one or more events (i.e., multiple attractions, performances, and/or exhibitions on a single day) may have one or more of its underlying events canceled, postponed, rescheduled to a different date or materially different time in which case the following will govern:
If one or more events underlying the ticket is cancelled, postponed, rescheduled or moved, you will not be entitled to any refund, credit or exchange in lieu of the event so affected. You are not guaranteed that an event or all events will be available to you underlying the ticket even on non-blackout dates and times, and we may cancel, postpone, reschedule or move an event subject of a ticket without notice or liability. Events for an underlying ticket are generally available on a first-come, first-serve basis. Cancellation, postponement, rescheduling or moving of an event will not affect your eligibility to attend another event underlying your ticket. Each event is subject to limited availability and capacity and other conditions which may be beyond our control, all of which you accept and assume as holder of the ticket. We are not responsible for wait times, cue times, or delays associated with events underlying your ticket. Blackout dates and times may apply to certain events underlying your ticket.
11. Refunds, Credits, and Exchanges
All sales are final and refunds are only allowed in limited circumstances, as expressly provided in this section and the Canceled, Postponed, Rescheduled and Moved Events section above. Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Event Organizers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased. We will not issue refunds, exchanges or credits for lost, stolen, damaged, or destroyed tickets. Tickets therefore cannot be replaced if they are lost, stolen, or damaged.
Refunds. If your event is eligible for refunds and funds have been received from the Event Organizer, we will issue a refund of the ticket price you paid, any service fees, and any additional add-ons or upgrades. In no event will expedited shipping charges, merchandise purchases, or any other amounts be refunded.
If a refund is issued, it will be processed to the original method of payment used at time of purchase. We cannot issue a refund to a different credit or debit card (this includes refund requests made through the self-service option). If your credit card or debit card number has changed, but is for the same account (e.g., a new card has been issued for the same account), the refund will be processed to that account.
Please note that seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.
We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price. In addition, there are no refunds, returns, or exchanges for ticket packages.
If there is an account, or accounts, that have outstanding balances owed to us, we reserve the right to hold any and all refunds for said accounts until such time as no outstanding balances remain.
Credits. If there is an option to request a credit for canceled, postponed, rescheduled, or moved events, we will send you a notification, and you can submit a request for credit in your account. Credits may be provided by the Event Organizer, and not by us. Credits may be applied toward the purchase of eligible event tickets and ancillary purchases at the same venue during the timeframe specified. Credits cannot be for specific items. Future events, venues, and ancillary purchases are subject to eligibility. Please note that credits may have an expiration date, and must be used before that date. The email that you received with your credit code will contain the expiration date for your credit; you can also find the expiration date in your online account.
Credits are non-transferable, may not be sold, are not redeemable for cash, and may not be combined with other promotions. Credits may not be applied to previously placed orders and may not be redeemed to purchase tickets for the same event as the tickets in your original purchase for which you accepted the credit.
Please note that, if there is a choice of either a refund or a credit, you cannot get a partial refund; whatever selection you make (i.e., refund or credit) will apply to your entire order, and cannot be split between refund and credit. Any and all requests for a refund or credit are final and cannot be changed once initiated.
Exchanges. For many events, certain tickets may be exchanged for tickets from us of equal or higher price. A per ticket exchange fee may apply.
Merchandise. All merchandise purchases are final, and in no event will there be refunds, exchanges, or credits for merchandise purchases.
Chargebacks and Other Refund Prohibitions. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by the Event Organizer, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card or other method of payment you used to purchase tickets from the Site. Should you do so, your tickets are subject to immediate cancelation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist, and from any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
12. Ticket License
As a ticketholder, you are entitled to licensed access the venue solely for the underlying ticketed event which access may be revoked at any time for any reason, including violation of attendance or building rules. You hold no other rights or privileges other than as expressly set forth in these Terms. Your rights as a ticketholder are solely and exclusively governed by these Terms. You are not, and you forever disclaim all rights as, an agent, representative, fiduciary, owner, member, stockholder, equity holder, officer, director, manager, employee, consultant or any other legal or statutory rights designations, in each case, of the venue or any of its affiliates. You have no authority to bind the venue in any manner. You will not hold yourself as an agent for the venue in any capacity. Your rights as ticketholder are not transferable or assignable. You disclaim any and all tenancy rights as an occupant at the venue during the event. A purchased ticket may only be used by the same person on all events underlying a ticket. Further identification may be required. All tickets remain property of Area 15 and may be revoked by Area 15 at any time in its discretion.
Exhibits, attractions, entertainment, products, services, offerings and items may be modified or limited in capacity or availability; are subject to change, closure, cancellation and discontinuance without notice due to rehabilitation, refurbishing, capacity, seasonal considerations, weather, low demand, government or other authority guidance or order, pandemic-related restrictions, guidance from health experts, special events or any other reason without liability to Area 15; and are not guaranteed. No refunds or credit given for any such changes or cancellations.
13. Account, Order, and Billing Information Verification
All information on accounts and orders must be valid and are subject to verification. Orders are subject to credit card approval, and are processed only after the billing address associated with your credit card and other billing information have been verified. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email address, phone number, IP address, or other account or billing information—are subject to cancelation, at any time. Furthermore, if your order is canceled for any of the foregoing reasons, we may sell your tickets to another customer without further notice.
14. Delivery Options
Different combinations of delivery methods may be offered, depending on a number of factors—including (but not limited to) the venue or country where the event is to be held, the country in which you live, whether the event is in person or virtual, how much time is left before the event starts, whether it is a holiday season, and the nature of the demand for the event. Delivery options are determined by us in our sole discretion and can vary from event to event. Please carefully review the list of delivery methods offered during the purchase process. For security purposes, we can only ship tickets to the billing address on file with the method of payment that is used for your purchase.
15. Pricing and Other Errors
If the amount you pay for a ticket is incorrect (regardless of whether it is incorrect because of an error in a price posted on the Site or otherwise communicated to you), if you are able to order a ticket before its scheduled on-sale or presale date, or if you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether the error occurred because of human error or a transactional malfunction of the Site. We will not be liable for travel or any other expenses that you, or anyone else, incurs in connection with errors of this nature. If a refund is processed in error, or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at time of purchase.
16. Multiple Browser Windows
When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets, errors occurring during the purchase process, or timer expiration.
17. Limitation of Liability
Some events carry inherent risk. Objects may dislodge or fly during an event. Injury can occur. Stay alert at all times before, during, and after the event. If injured, immediately ask the venue for directions to a medical station. You voluntarily assume all risks and danger arising from the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change.
You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness—including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted—and you hereby waive any and all claims and potential claims against us and the Event Organizer—and against any companies affiliated with us or the Event Organizer—relating to such risks, hazards, and dangers.
18. License; Ejection and Cancelation; No Redemption Value
You agree to comply with all of the venue applicable rules, policies, terms, and conditions (“Venue Rules”). The venue reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct, behavior or communication venue deems in its sole discretion to be disorderly, offensive, hostile, abusive, threatening, intimidating, vulgar or violent, or who fails to comply with Venue Rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused. A ticket is not redeemable for cash or other property.
19. Recording, Transmission and Exhibition
You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to log into your account for the purpose of watching a virtual event.
You hereby, on your behalf and on behalf of your heirs, executors, heirs, executors, administrators, trustees, legal representatives and assigns, and on behalf of any minor which accompanies you at an event, unconditionally and forever grant to venue and its employees, contractors, agents, licensees and assigns the unrestricted, irrevocable, unconditional, absolute, perpetual, worldwide, royalty-free right: (a) to make audio, photograph, video, fixed works, or other recordings (collectively, “recordings”) of your name, address (city and state), image, sounds, likeness, photograph, picture, portrait, voice, biographical information, actions, expressions, and/or any statements made by you, including, without limitation, any voice, name, biographical information and likeness owned or controlled by any of them (collectively, “information sets”) at the event and for any purpose, and (b) to reproduce, copy, modify, exploit, edit, create derivative works of, display, perform, exhibit, distribute, perform, transmit or broadcast, publicly or otherwise, or otherwise use and permit to be used the recordings and information sets or any part thereof, whether alone or in combination with other materials (including but not limited to text, data, images, photographs, illustrations, and graphics, video or audio segments of any nature) in any media or embodiment now known or hereafter developed (including but not limited to any format of any computer-based, Internet-based, electronic, magnetic, digital, laser or optical-based media) throughout the universe in perpetuity in such manner and to such extent as venue deems appropriate for any purpose.
Your attendance at the event constitutes your further permission to use your name, address (city and state), likeness, photograph, picture, portrait, voice, biographical information and/or any statements made by you at the event for advertising, marketing, promotional and other business purposes without notice or additional compensation. You hereby, on your behalf and on behalf of their heirs, executors, heirs, executors, administrators, trustees, legal representatives and assigns, and on behalf of any minor which accompanies you at the event, unconditionally and forever grant to venue and its employees, contractors, agents, licensees and assigns, the unrestricted, irrevocable, unconditional, absolute, perpetual, worldwide, royalty-free right and license to use your name, address (city and state), photograph, likeness, voice, biographical and personal background information, statements, and event registration, and, without limitation, any notes, photograph, film, or video or audio tape, recordings that may be taken at the event or in such materials (the foregoing, collectively, the “content”), without further compensation, consideration, or notice or permission to you or to any third party, and to reproduce, copy, modify, exploit, edit, create derivative works of, display, perform, exhibit, distribute, perform, transmit or broadcast, publicly or otherwise, or otherwise use and permit to be used the content or any part thereof, whether alone or in combination with other materials (including but not limited to text, data, images, photographs, illustrations, and graphics, video or audio segments of any nature) in any media or embodiment now known or hereafter developed (including but not limited to any format of any computer-based, Internet-based, electronic, magnetic, digital, laser or optical-based media) throughout the universe in perpetuity in such manner and to such extent as venue deems appropriate for any purpose.
All rights of every kind in such content, recordings and information sets in all manners, formats and media now known or hereafter devised (including without limitation all copyrights therein and all renewals, extensions and restorations of said copyrights), shall be solely owned throughout the universe in perpetuity by venue, its designees and its successors and assigns. The rights herein granted include, without limitation, all television rights, theatrical rights, home video and DVD rights, interactive cable rights, internet site rights, so-called “wireless” and mobile device rights (e.g., iPod, cellular phone, ringtones, mp3 player), digital distribution rights (e.g. streaming and download), computer-assisted media rights (including, without limitation, CD-ROM, CD-I, and other similar disc systems), and rights relating to any other devices or methods now existing or hereafter devised, with respect to the use of content, recordings, and information sets and any derivative works thereof. All rights (including ownership and intellectual property rights) to such content, recordings and information sets (and derivative works) are reserved in venue and are assignable, transferable and sublicensable. Venue has sole discretion to use or not use any such content, recordings and information sets (and derivative works) without notice. You are not entitled to any proceeds, compensation, royalties, or other payment resulting from such content, recordings, information sets (and derivative works) or the event or otherwise in connection with venue or its assignees usage rights hereunder whatsoever. Any such content, recordings and information sets (and derivative works) publicly distributed shall be subject to the venue’s sole and exclusive discretion. You further agree that venue may use all or any part of the content, recordings and information sets (and derivative works), and may alter or modify it, regardless of whether or not you are recognizable. Without limiting the foregoing, you further agree that venue may use content, recordings and information sets (and derivative works) in connection with any marketing, promotion, publicity, advertisement, and/or merchandising.
20. You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation: firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.
21. Unlawful Resale of Tickets; Promotions
Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or copy of tickets, is grounds for seizure and cancelation without compensation.
You agree to release and hold harmless venue, Event Organizer, its advertising and promotion agencies and their respective parent companies, subsidiaries, affiliates, partners, representatives, agents, successors, assigns, employees, officers and directors (“Released Parties”), from any and all liability, for loss, harm, damage, injury, cost or expense whatsoever including without limitation, property damage, personal injury and/or death which may occur in connection with your attendance at the event, preparation for the event, or participation or attendance in the event and for any claims based on publicity rights, defamation or invasion of privacy and merchandise delivery. Venue is not responsible if an event cannot take place due to acts of war, natural disasters, weather, pandemics, epidemics, governmental action, flood, acts of terrorism or events beyond reasonable control of venue. If you do not comply with these Terms, or attempt to interfere with the event in any way, you shall have all privileges rescinded and terminated. You will defend, indemnify and hold harmless venue, Event Organizer and its respective parents, subsidiaries, affiliates and related entities, successors, licensees, assignees, directors, officers, shareholders, members, employees, contractors, agents and representatives from any claims, damages, loss, liability, costs, penalties or expenses of any kind (including reasonable outside attorneys’ fees and costs) arising from or in connection with any breach or alleged breach by you of these Terms and your representations, warranties, covenants and/or obligations hereunder, and any acts or omissions undertaken by you in connection with the event.
The Released Parties are not responsible for: (1) any incorrect or inaccurate information, whether caused by you or not, printing errors or by any of the equipment or programming associated with event; (2) technical failures of any kind, including, but not limited to malfunctions, interruptions, or disconnections in phone lines or network hardware or software; (3) unauthorized human intervention in any part of the entry process or the event; (4) technical or human error which may occur in the administration of the event or tickets; or (5) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from your participation or attendance in the event or receipt or use or misuse of any products, offering or services.
Except where prohibited, you agree that: (1) any and all disputes, claims and causes of action arising out of or connected with the tickets or event shall be resolved individually, without resort to any form of class action, and exclusively by a state or federal court located in New York, New York; (2) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred for the purchase price of the tickets (and nothing else), but in no event attorneys’ fees; and (3) under no circumstances will you be permitted to obtain awards for, and you hereby waive all rights to claim, indirect, punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms, or the rights and obligations of you or venue in connection with the event or tickets, shall be governed by, and construed in accordance with, the laws of the State of New York, without giving effect to any choice of law or conflict of law rules (whether of the State of New York or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of New York. All determinations as to the enforcement of these Terms shall be made by us in our sole and absolute discretion, and is final and nonappealable. You agree to fully and unconditionally agree to be bound by these Terms and the decisions of the venue, which will be final and binding in all matters relating to the event and tickets purchased. Decisions as to the management, administration and operation of the event are under the sole and exclusive control of the venue.
UNDER NO CIRCUMSTANCES SHALL VENUE OR EVENT ORGANIZER, ITS AFFILIATES OR THEIR OFFICERS, DIRECTORS, AGENTS, PERSONNEL AND REPRESENTATIVES BE LIABLE TO YOU FOR ANY LOSSES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, FOR ANY SPECIAL, GENERAL, DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, ECONOMIC, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR ANY LOSS OF PROFITS, LOSS OF DATA, LOST SAVINGS, OR LOSSES ARISING FROM BUSINESS INTERRUPTION) THAT ARE DIRECTLY OR INDIRECTLY RELATED TO OR IN CONNECTION WITH THESE TERMS, THE EVENT, THE TICKETS OR THE DELIVERY THEREOF. In the event of any conflict or inconsistency or ambiguity between these Terms and another document or instrument, these Terms shall govern and control. Venue shall be entitled to seek equitable relief, including injunction and specific performance, as a remedy for any actual or threatened breach by you under these Terms (without proof of actual damages or harm, and not subject to any requirement for the securing or posting of any bond in connection therewith) in a court of competent jurisdiction. If and to the extent that any court or tribunal of competent jurisdiction holds any provision of these Terms to be unenforceable in a final non-appealable order, such unenforceable provision shall be stricken and the remainder of these Terms shall not be affected thereby. Abiding by these Terms constitutes your personal obligation and may not be delegated to, assigned to or assumed by another individual. If any provision or provisions of these Terms are held to be invalid, illegal or unenforceable by a court or tribunal of competent jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired. These Terms represent the entire understanding of the parties regarding the event and tickets, and supersedes all prior or contemporaneous understandings or negotiations, whether oral or written, implied or express. Any modification to these Terms requires a writing signed by an authorized of venue. All rights of venue hereunder may be freely assigned, sublicensed, transferred and conveyed in whole or in part without your prior consent. By submitting any order for tickets, or by making any other manual or electronic signature now or later which either incorporates or references these Terms, you agree and acknowledge that such action constitutes your signature which applies to and evidences your agreement to these Terms. You may request to sign these Terms manually without a fee.
The ticketholder is entitled to the benefits of the ticket which ticketholder holds. The benefits and rights of a ticketholder may not be shared with another individual.
We will process your purchase of a ticket, pass, offering, product or service (collectively, “Area 15 Service”) as promptly as possible. There may be delay in processing of an Area 15 Service while payment details are verified. We reserve the right to reject any order or purchase at any time. If your initial payment authorization is later revoked, your order will be terminated. Contact our Customer Care group if you believe your access was terminated in error. Unless specified otherwise in these Terms, all charges are nonrefundable. When you purchase an Area 15 Service, the price will be made clear during the order process. You agree to pay the price that is stated at the time of your order, as well as any applicable taxes and fees. If your purchase is subject to recurring charges, you also agree to the billing frequency stated at the time of your order. Discount eligibility is determined at the time of the order. Some Area 15 Services have one-time fees in addition to recurring fees as expressly provided. Discounts cannot be applied retroactively.
Your purchase of an Area 15 Service entitles you to only those benefits specified for your particular Area 15 Service, subject to change as provided herein. You may not have access to benefits of other services or products not purchased.
When you use your Area 15 Service, you may incur other additional charges from third party service providers, such as telecommunications fees, data fees or service provider fees. You are responsible for paying any additional charges.
If you are purchasing a recurring Area 15 Service, we will charge or debit your payment method at the beginning of your subscription for such service or, if applicable, at the end of your free trial period. Billing will continue according to the cycle stated at the time of your order. Your subscription will renew automatically at the end of your subscription period based upon the same terms as your initial subscription for the same time period, and you will be charged in advance. When we renew your subscription, we will use the payment method currently associated with your account. If you redeem a gift subscription and choose to extend your subscription at the time of redemption, that subscription will renew automatically. In most cases, you will not be notified in advance of impending renewals and you expressly agree to waive the application of New York General Obligations Law section 5-903 and any similar laws. You hereby authorize us to make all necessary charges or debits using the payment method currently associated with your account in accordance with this Section (e.g., credit or payment card). When you cancel a subscription, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current subscription period and you are responsible and liable for all fees and charges through to the end of the current subscription period. You will not receive a refund for the current billing cycle. You will continue to have the same access to Area 15 Service benefits for the remainder of the current billing period. If you change your subscription to Area 15 Service, you will receive a pro-rated credit toward your new subscription.
When you make a one-time purchase (for example, a standalone product or ticket), we will charge or debit your payment method at the time of purchase.
If your credit card expires or your payment method is otherwise invalid, your subscription or purchase will not automatically be terminated. You will remain responsible for all charges.
You will be responsible for all costs we may incur in connection with the collection of unpaid amounts, including court costs, attorneys’ fees, collection agency fees and any other associated costs.
Revised: June 8, 2023